Account policy

Refund and Cancellation Policy

Effective August 20, 2026 · Version 1.0-draft

30-day money-back guarantee

The guarantee window begins when Stripe first activates the subscription. Submit a refund request from Account during the first 30 days and the request will record whether it was submitted inside that window.

Feedback and manual review

Cancellation and refund requests are not automatic. EzNRG follows up by the contact method you select, may request a meeting for feedback, reviews the request, and performs an approved Stripe action manually. The account shows under review until Stripe confirms the result.

Timing and data

Refund timing after approval depends on Stripe and the customer's financial institution. A confirmed cancellation or completed refund workflow schedules customer-data deletion after 90 days subject to the retention exceptions in the Privacy Policy.